{"id":2324,"date":"2024-05-21T12:22:08","date_gmt":"2024-05-21T09:22:08","guid":{"rendered":"https:\/\/www.tamweel-aloula.com\/?page_id=2324"},"modified":"2026-02-09T11:22:00","modified_gmt":"2026-02-09T08:22:00","slug":"complaints","status":"publish","type":"page","link":"https:\/\/tamweel-aloula.com\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\n

Dear customer, your voice is heard.<\/p>\n\n\n\n

Do not hesitate to inform us of any complaints you face regarding our services, as it is an essential part of the company\u2019s improving for the better.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Submit your complaint by completing the complaint form and ensuring that you provide us with the correct contact information to follow up<\/p>\n\n\n\n

The complaints are processed as follows:<\/p>\n\n\n\n

\n
<\/path><\/svg><\/span>Registering a complaint and sending you a text message with the complaint number.<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Processing the complaint will be resolved within 10 business days<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>You will be contacted by the customer care officer for notification of the result and solution of your complaint<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Once the complaint is closed, a text message will be sent to evaluate the process.<\/span><\/div>\n<\/div><\/div>\n\n\n\n
<\/div>\n\n\n\n
<\/div>\n\n\n\n

Our goal is to deal with what is bothering you to the best of our ability.<\/p>\n\n\n\n

In case we don\u2019t come to an agreement, you have the option to escalate the matter to the Saudi central bank.<\/p>\n","protected":false},"excerpt":{"rendered":"

Dear customer, your voice is heard. Do not hesitate to inform us of any complaints you face regarding our services, as it is an essential part of the company\u2019s improving for the better. Submit your complaint by completing the complaint form and ensuring that you provide us with the correct contact information to follow up […]<\/p>\n","protected":false},"author":1,"featured_media":3282,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-2324","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"uagb_featured_image_src":{"full":["https:\/\/tamweel-aloula.com\/wp-content\/uploads\/2025\/07\/Board-of-Directors-\u0645\u062c\u0644\u0633-\u0627\u0644\u0625\u062f\u0627\u0631\u0629--scaled.jpg",2560,467,false],"thumbnail":["https:\/\/tamweel-aloula.com\/wp-content\/uploads\/2025\/07\/Board-of-Directors-\u0645\u062c\u0644\u0633-\u0627\u0644\u0625\u062f\u0627\u0631\u0629--150x150.jpg",150,150,true],"medium":["https:\/\/tamweel-aloula.com\/wp-content\/uploads\/2025\/07\/Board-of-Directors-\u0645\u062c\u0644\u0633-\u0627\u0644\u0625\u062f\u0627\u0631\u0629--300x55.jpg",300,55,true],"medium_large":["https:\/\/tamweel-aloula.com\/wp-content\/uploads\/2025\/07\/Board-of-Directors-\u0645\u062c\u0644\u0633-\u0627\u0644\u0625\u062f\u0627\u0631\u0629--768x140.jpg",768,140,true],"large":["https:\/\/tamweel-aloula.com\/wp-content\/uploads\/2025\/07\/Board-of-Directors-\u0645\u062c\u0644\u0633-\u0627\u0644\u0625\u062f\u0627\u0631\u0629--1024x187.jpg",1024,187,true],"popup-image":["https:\/\/tamweel-aloula.com\/wp-content\/uploads\/2025\/07\/Board-of-Directors-\u0645\u062c\u0644\u0633-\u0627\u0644\u0625\u062f\u0627\u0631\u0629--545x220.jpg",545,220,true],"1536x1536":["https:\/\/tamweel-aloula.com\/wp-content\/uploads\/2025\/07\/Board-of-Directors-\u0645\u062c\u0644\u0633-\u0627\u0644\u0625\u062f\u0627\u0631\u0629--1536x280.jpg",1536,280,true],"2048x2048":["https:\/\/tamweel-aloula.com\/wp-content\/uploads\/2025\/07\/Board-of-Directors-\u0645\u062c\u0644\u0633-\u0627\u0644\u0625\u062f\u0627\u0631\u0629--2048x373.jpg",2048,373,true],"my-custom-image-size":["https:\/\/tamweel-aloula.com\/wp-content\/uploads\/2025\/07\/Board-of-Directors-\u0645\u062c\u0644\u0633-\u0627\u0644\u0625\u062f\u0627\u0631\u0629--300x55.jpg",300,55,true],"menu-24x24":["https:\/\/tamweel-aloula.com\/wp-content\/uploads\/2025\/07\/Board-of-Directors-\u0645\u062c\u0644\u0633-\u0627\u0644\u0625\u062f\u0627\u0631\u0629--24x4.jpg",24,4,true],"menu-36x36":["https:\/\/tamweel-aloula.com\/wp-content\/uploads\/2025\/07\/Board-of-Directors-\u0645\u062c\u0644\u0633-\u0627\u0644\u0625\u062f\u0627\u0631\u0629--36x7.jpg",36,7,true],"menu-48x48":["https:\/\/tamweel-aloula.com\/wp-content\/uploads\/2025\/07\/Board-of-Directors-\u0645\u062c\u0644\u0633-\u0627\u0644\u0625\u062f\u0627\u0631\u0629--48x9.jpg",48,9,true]},"uagb_author_info":{"display_name":"tamweel","author_link":"https:\/\/tamweel-aloula.com\/en\/author\/tamweel\/"},"uagb_comment_info":0,"uagb_excerpt":"Dear customer, your voice is heard. Do not hesitate to inform us of any complaints you face regarding our services, as it is an essential part of the company\u2019s improving for the better. Submit your complaint by completing the complaint form and ensuring that you provide us with the correct contact information to follow up…","_links":{"self":[{"href":"https:\/\/tamweel-aloula.com\/en\/wp-json\/wp\/v2\/pages\/2324","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tamweel-aloula.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tamweel-aloula.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tamweel-aloula.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tamweel-aloula.com\/en\/wp-json\/wp\/v2\/comments?post=2324"}],"version-history":[{"count":6,"href":"https:\/\/tamweel-aloula.com\/en\/wp-json\/wp\/v2\/pages\/2324\/revisions"}],"predecessor-version":[{"id":3710,"href":"https:\/\/tamweel-aloula.com\/en\/wp-json\/wp\/v2\/pages\/2324\/revisions\/3710"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tamweel-aloula.com\/en\/wp-json\/wp\/v2\/media\/3282"}],"wp:attachment":[{"href":"https:\/\/tamweel-aloula.com\/en\/wp-json\/wp\/v2\/media?parent=2324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}