Do not hesitate to inform us of any complaint regarding our services. Customer feedback is essential to help us continuously improve.
How to Submit a Complaint:
Via the online form: Fill out the complaint form below and ensure your contact information is accurate for follow-up.
By phone: Call us at 8003040104 during working hours to submit your complaint.
Complaint Handling Process:
Registration: Once your complaint is received, you will receive a text message with your complaint reference number.
2. Processing: We will respond within 10 business days.
3. Follow-up: A complaints officer will contact you to update you on the resolution.
4. Evaluation: After closure, you will receive a text message to evaluate the handling of your complaint.
